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Not Exactly News – TSA Wastes Money
While the hurdles to systemic Lean healthcare transformation are high (see the payment system challenges discussed in John Toussaint’s new book), I am generally optimistic that we can significantly...
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DirecTV Makes it Hard to Cancel & Move
I’ve been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when it launched (Go ‘Cats!). My wife and I are moving to San Antonio, where we will be in a...
View ArticleNot Exactly News – TSA Wastes Money
While the hurdles to systemic Lean healthcare transformation are high (see the payment system challenges discussed in John Toussaint's new book), I am generally optimistic that we can significantly...
View ArticleDirecTV Makes it Hard to Cancel & Move
I've been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when it launched (Go ‘Cats!). My wife and I are moving to San Antonio, where we will be in a...
View Article
